If you need to cancel your appointment, we respectfully request at least 48hrs notice. Our Policy: Any cancellation will result in the booking fee being kept. Booking fees may be transferred to a different appointment date if notified 7 days prior to your initial appointment, this will only be allowed once. The amount of the fee will be to £50, If you are more than 15 minutes late for your service we may not be able to accommodate you. In this case, the same cancellation fee will apply. We require a £50 booking fee at the point of booking your appointment, In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services.